Another One In The Books…

Well father’s day is over and another Sunday is in the books.

If you’re like me, especially if you’re in the 1st impressions business, you are probably replaying the day in your mind and wondering what you and you’re team could have done better.

I think our 1st Impressions team at Cross Point did an amazing job this past Sunday!!! But just like every weekend there is always room for improvement.

I’m currently reading the book Platform: Get Noticed In A Noisy World by Michael Haytt.  In the second chapter of the book he talks about a meeting he had with his executive staff in regards to a trip he and his family had recently taken.  This trip was filled with numerous wow moments and in this meeting with his staff he asked them to recall some of the most powerful wow moments they had ever experienced in their lives.  Then he asked each of his staff members to share about them.  Finally he asked his staff to identify the common attributes in each of those experiences.

From those responses he concluded that each of those experiences had a combination of ten similar elements and over the next few days I am going to look at each of those elements.

Today I am going to walk through the first three.  As you read through this list over the next few days I want you to think about your church in regards to 1st impressions and I want you to ask yourself the question, “Does a person’s first time visit to my church contain any of these elements?”  If so, what are they and if not, where and how are you going to make the necessary changes to make them a part of a person’s first time experience at your church.

So here are the first three:

Surprise.  A wow experience always exceeds our expectations.

  • Is there a wow factor when people walk in your lobby?
  • Do people walk out after their first visit to your church and say, “Wow, that was different and I’ll be back!”
    • If not, why?
    • If so, share with us why.  I would love to hear what you’re doing to create wow experiences at your church.

Anticipation.  Anticipating a wow experience is almost as good as the experience.

  • Does your churches reputation proceed itself?
    • This can be both a good and a bad thing, know the difference in regards to your church.
  • Are people excited to be at your church?
  • Are people excited about coming back to your church?

Resonance.  A wow experience touches the heart.

  • Plain and simple, do you welcome your guest with a heart felt welcome?
  • Are the people on your team genuine and sincere?

This is a lot to think about!!!

But I hope I’ve challenged you to look at what you’re doing 1st Impressions wise through a new lens.  I also hope this opens up some new conversations and maybe cause some training to happen for you and your teams.

I know it has for me!!!

Let’s talk, leave your comments:

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